Shipping Policy

Thank you for shopping with Nerinx. We are committed to delivering your orders safely and quickly.

Order Processing

• Orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or holidays will be processed on the next working day.

Delivery Time

• Estimated delivery time is 3–6 business days depending on your location.
• Delivery delays may occur during high-demand periods or due to courier issues.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.

Order Tracking

• Once your order is shipped, you will receive a tracking ID via email or SMS.

Incorrect Address

Please ensure your shipping address and phone number are correct while placing the order. We are not responsible for delays or failed deliveries caused by incorrect information.

Delayed or Lost Orders

If your order is delayed or lost in transit, please contact our support team. We will work with the courier partner to resolve the issue as quickly as possible.

Damaged Package

If the package appears damaged during delivery:

• Record an unboxing video clearly showing the shipping label.
• Contact us immediately with proof for support.

Contact Us

For any shipping-related questions or support, feel free to contact our customer support team.