Return & Refund Policy

At Nerinx, customer satisfaction is important to us. Please read our return and refund policy carefully before placing your order.

Returns & Refunds

We offer a refund or replacement only if:

• The product is damaged, defective, or incorrect.
• You provide a clear unboxing video from the moment the package is opened.
• The shipping label must be clearly visible in the video.

Without a proper unboxing video showing the label, we will not be able to process refunds or replacements.

Return Request Time

• Return or refund requests must be made within 6 days after delivery.

Important Conditions

• The product must be unused and in its original packaging.
• Edited or cut videos will not be accepted.
• Refunds are processed after our team verifies the issue.

Refund Process

Once approved:

• Refunds will be processed within 5–7 business days to your original payment method.

Non-Returnable Items

We do not accept returns for:

• Used products
• Products damaged by customer misuse
• Requests without an unboxing proof video

Need Help?

For support, contact our customer support team with:

• Order ID
• Unboxing video
• Images of the issue

We’re always here to help and make your shopping experience better.